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FAQ's
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Q. How do I place an order?
A. Orders can be placed through our website, by faxing a completed order form to 641-742-3777, or by calling our customer service team at 800-243-7473. Our business hours are Monday through Friday 7 a.m.-5 p.m.CST, Saturday 8 a.m. to noon.
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Q. How long after I order before you ship?
A. If you place an order by 2:00 p.m. CST, generally it will be shipped that same day (Monday-Friday). It is rare that we are out of stock on a product, but if we are, we will call you immediately. Backordered items will be shipped out as soon as possible.
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Q. What are your shipping charges/rates?
A. Our basic shipping charges are based on the total weight and dimension of your order.
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Q. I have a question about an item you sell?
A. Call our experienced customer service team with any questions you have.
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Q. What countries do you ship to?
A. We ship everywhere that does not require customs, that means we only ship to the United States and its territories.
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Q. What is your return policy?
A. We take care of our customers. You must be completely satisfied with every product that you order from Jacobsen Inc. If there is ever a problem, we will solve it immediately with a replacement, full credit or refund. We do not allow unhappy customers!
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Q. I wish to purchase 500 of the same item. Do you offer quantity discounts?
A. We sometimes offer a discount for large quantities. Call our customer service team for a quote, or email us at linda@jacobseninc.com.
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Q. Do you have a catalog?
A. Yes, we have a 52 page catalog. You may request a copy by emailing your name and address to linda@jacobseninc.com.
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Q. I am having a problem with your website. What should I do?
A. Please let us know by email or call our customer service team and we will fix the problem.
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